Changing Employee Attitude with Respect to TQM and Profit Sharing on Continuous Improvement Orientation
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Abstract
Total Quality Management (TQM) has remained on the fringes of mainstream academic research while the practitioners-oriented literature on TQM has mushroomed, within an explosive number of articles promulgating the ‘how to succeed’ recipe. The aim of this paper is to examine the effects of change on employee’s orientation to continuous improvement. The study empirically tests the assumptions underpinning the TQM framework that training and education will lead to effective change at the individual level in relation to the goals of TQM.
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