Standardization of Process for Soft Skill Competencies Training Program for Future Health Care Administrators to Enhance the Quality of Care

Abstract

A training program for healthcare managers on soft skill competencies enhances knowledge, attitude, practices, skills, and abilities. The objective of the study is to assess the process and develop steps, and suitable methods to adapt the standardization of the training program. To enhance the quality of care in the healthcare organization, training of the workforce has to be effective and need-based. The process needs to be set in by conducting relevant literature searches and by taking relevant suggestions from industry experts and academic personnel. The study is conducted by taking expert opinions regarding the standardization of the process for the soft skill training program for future healthcare professionals. The study results conclude by developing a framework of standardization of the process for soft skill competencies training programs for future health care professionals which is specific and appropriate as per the policies and procedures of health care organizations. The organizational impact on the health care professionals to enhance their standards in terms of competencies, skill-sets, and health care and safety at the workplace. These trainings aid in building human capital management metrics such as employee engagement. This adds to a social pillar by building relationships with the company with the stakeholders. This training and development provide an opportunity to show leadership incentivizes to align with the stakeholders to promote transparency and accountability. The training program articulates that an organization is led and managed with continuous improvement of employees, which in turn leads to corporate governance and corporate sustainability.