Emotional Intelligence and its Impact on Employee Performance with reference to jewellery shops in Dindigul District

Abstract

Leadership positions require individuals to fulfill their responsibilities and obligations, which cannot be achieved effectively without emotional intelligence. Employee job satisfaction is directly linked to both individual and organizational productivity and success. This research aimed to investigate the correlation between emotional intelligence and employee performance among jewelry employees in the Dindigul District. The study selected a sample of 134 employees using convenience sampling and adopted a quantitative survey research design. The data analysis involved statistical tools such as mean, standard deviation, Pearson’s product-moment correlation, multiple linear regression, and analysis of variance. The results indicated a moderate positive correlation between emotional intelligence and job satisfaction, with all sub-dimensions displaying a positive correlation except for emotional stability, which had a weak positive correlation. Additionally, the five dimensions of emotional intelligence, including managing relationships, emotional stability, self-development, integrity, and altruistic behavior, were significant predictors of job satisfaction. It is essential to adopt practices that enhance emotional intelligence among jewelry shop employees to improve job satisfaction and ultimately, organizational success.