DR. R.S. RAMESH. CRM Strategies for sustainable business growth. M. S. Ramaiah Management Review <span style="font-size: 16px;"> ISSN (Print) - 0975-7988</span>, [S. l.], v. 5, n. 01, 2014. Disponível em: https://msrmr.in/index.php/Home/article/view/45. Acesso em: 22 dec. 2024.